FAQ-Refund Process:

  • Refunds will be processed for damaged or defective products only.
  • Kindly allow us 7 days from the day the returned product reaches our warehouse and goes through quality check for approval.
  • Once approved, you will receive an email for the same.
  • Your product amount (excluding shipping charges) will be credited to your Rack Jack account as store credits within 24 hours of approval. You can always use these credits for your next order. Credits are valid upto 1 year.
  • Sorry! We do not offer exchanges. If you wish to re-order the product then you can simply place a new order with us.

If an order placed during a sale is returned to us, only the amount paid by you will be refunded, not the current product price.

Wrong/ Missing Products:

We can either ship out the product(s) (if available in stock at the time) or a refund into the bank account or as Rack Jack store credits as per your convenience.