FAQ-Return Policy

Simple Satisfaction:

Rack Jack is here to make you happy, and we back that up with our return policies. If you are not pleased with your purchase from RackJack.in, just contact us within 7 days of receiving your product and we will give you a refund. 

While we hope it doesn’t come to that, we’ll make it as painless as possible with FREE Return Shipping! 

Steps to initiate a return request:

  • Please write to us on sales@rackjack.in within 7 days from the date you received the order.
  • Subject of the Email: “Return – Your Order ID”
  • Rack Jack has a no questions asked return policy. Please share the images of the product when emailing, for us to qualify a return.
  • Item must be in original sale condition – all tags and packaging should be intact to qualify.
  • Customized orders are not returnable.
  • Our Customer Service Team will make sure to reply to you within 24-48 hours. 
  • We will arrange a pick-up within 7 days of your request.
  • There are certain areas where we cannot provide a pick-up service. However, you can self-ship your product through any courier service, preferably Speed Post to our warehouse. (link to Contact Us page where address is mentioned).
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