FAQ-Cancellations

The entire amount will be refunded to you if the order is cancelled, lost in transit or undelivered. 

Rack Jack reserves the right to cancel any order without any explanation for doing so, under the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in a reasonable time.

Customized orders, Gift Cards & Vouchers are non-refundable.

Cancellation Process:

Please email us on sales@rackjack.in to cancel your order with your order ID mentioned in the Subject of the Email.

Customized orders need to be cancelled within 24 hours of placing the order. Failing which, a partial amount will only be refunded back to your bank account.

If the order is cancelled before shipped, the refund will be done to your bank account and will reflect within 7-10 business days. If a cancellation is required after the product is shipped, we will provide a bank refund upon request, after the package reaches back to us.

Hope you understand!

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